02/05/2018 - Customer Service Representative

OUR REF: CSR (£15,000-£19,000 pa)

This role will utilise your existing Customer Service experience and people skills to maintain and enhance the after sales service that our customers receive. You will require excellent communication skills and must be adaptable to the needs of different customers across the globe – You will be their first point of contact. You will be interacting via email and on the telephone throughout the day, answering product and order related queries including handling returns.

Whilst a technical background is not needed, you will need to be competent with technology & have an interest in computers and be resourceful in researching answers for customers online.

With a range of calls, emails and deliveries arriving throughout the day it is essential that you can prioritize your workload and organize your day. Your positive attitude needs to be contagious so that customers feel they have received a ‘5-Star’ service which will uphold the Just Laptops brand.

Main Responsibilities:

  • Providing excellent customer service through email, telephone and occasionally face to face.
  • Attracting potential customers by answering product and delivery questions; suggesting information about other products.
  • Logically working through customer problems to seek solutions.
  • Listening to, and providing empathy to customers and responding concisely and clearly.
  • Proactively seeking to service the needs of the customer and actively working towards customer recovery.
  • Handling external complaints.
  • General admin, remedial office tasks including invoice creation and payment processing.
  • Developing the systems in place and always looking at ‘how we can do it better’.
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Documenting new and existing procedures into a presentable format which can be used as a learning aid.
  • Working with stock control and using our stock database for accurately logging information
  • Improving current processes and techniques to help the company and its staff achieve the best service it can achieve.

A job description is not a rigid or inflexible document but acts to provide guidelines to the duties expected while in post.

Please click the links below to download and view further information about the position.

Job Description (Viewable PDF*)

Person Specification (Viewable PDF*)

Application Form (Downloadable MS Word file) - This can be opened and filled in using Microsoft Word 2000 or newer, then emailed to us info@justlaptops.com

Note: We will not accept C.V's unless they accompany a completed Application form.

Application Form (Viewable PDF*) - This can be printed and filled in by hand and sent to us:

Recruitment
Just Laptops Ltd.
Unit 10, Bridge Works
Kingston Road
Leatherhead
Surrey
KT22 7SU

*PDF files can be viewed using Adobe (Acrobat) Reader which most computers already have installed on them but if you can't open the file then please visit www.adobe.com/reader for the latest version of this software.

Closing date for applications: Wednesday 23rd May 2018 at 12:00   

Interviews will take place on Thursday 24th May and Friday 25th May - please ensure you are available on these dates, when submitting your application.